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Welcome to the City of Covington

City of Covington Departments
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Home > Departments > Customer Service > Frequently Asked Questions
Below are questions that are frequently asked:
Why is my bill so high?
Utility bills are based on consumption.  If your utility bill seems high, you should examine your usage, rates, and priced cost adjustments.  You can also consider areas you can conserve such as repairing leaks or adding better insulation. 
What methods of payment do you accept?
The City of Covington accepts cash check and money orders for all bills processed from the City of Covington.  The City of Covington also accepts Visa, MasterCard, Discover, and American Express with no charge.  Customer’s paying with a credit card in person will need to present a driver’s license or an identification card.  Click here for more options.
How do I get utility services in my name?
For information on starting new services click here.
 
What are the hours of operation?
The City of Covington's hours of operation are as follows:
 
City Hall Building: Monday-Friday 8:00am- 5:00pm
Drive Thru: Monday- Friday 8:00am- 5:00pm
                  
New Service Office: Monday-Friday 8:00am- 4:45pm
  
Who do I contact if I have an emergency with my electric, gas, or water services?

Please call 770-385-2000 to report any problems with these services.

Can I have my utility bill automatically drafted from my checking account?
Yes. Please call customer service to have an ACH Form mailed to your address or you may stop by the City Hall building to pick one up.
Where do I find the amount of my property taxes?
After 1996 the City of Covington no longer collects property taxes.  You will need to contact the Tax Assessors Office at 770-784-2030 or click here  to be directed to their website.