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‚ÄčFREQUENTLY ASKED QUESTIONS
 
1. Where do I apply for service or inquire about a bill?
 Apply at the Covington City Hall at 2194 Emory Street (Hwy. 81).  For  more information about establishing accounts and questions about  your bill, click here for customer service or call them at 770-385- 2000.
 
2. Why does the City have an "adjustment" (PCA) added to our bill?
 The PCA is a means by which the price charged for natural gas is  adjusted to correspond with the costs that the City incurs to acquire  natural gas from gas providers located in places that have accessible  supplies of gas in the ground or under bodies of water and to transport  it via a natural gas pipeline to our area.  Our rates contain an  allowance for a portion of this cost but the remainder is recovered  through the PCA.  Just the same as the price of gasoline or other  commodities can change, so can the wellhead price of natural gas,  resulting in the ups and downs in the PCA charge.
 
3. What is a "therm" and an "MCF"?
 They are both representative of gas consumption.  Typically there are  approximately 10.3 therms in an MCF of gas.  This  can vary slightly  each month depending upon the BTU content of gas received from the  pipeline.  An "MCF" is 1000 cubic feet, which is what is displayed on  your gas meter.
 A meter reading of 3000 cubic feet indicates that 3.0 MCF have been  used.  This is equal to approximately (3.0) X (10.3) = 30.9 therms.
 
4. Where are some of the places where the natural gas used locally is  found?
 There are a number of locations with active gas wells or proven  reserves for future use.  For example, significant gas is found in parts  of Louisiana, Texas, Arkansas or in Mobile Bay, Alabama.  Large  reserves also exist off the coast of Florida but these are unavailable for  use in this country because of a lack of congressional action and   environmental fears.

5. My gas is off.  Who should I call?
 Call 770-385-2000 or 770-385-2049 for 24/7 emergency service.

6. Can I save money by setting my air-conditioning at a higher  temperature?
 Yes.  Some authorities say that you save about 1% for each degree of  upward change for each 8 hours.  Using this rule of thumb, setting the  temperature up by 4 degrees for 24 hours could save 12% of the  energy used for cooling in a day.  78 degrees is a frequently  recommended summer setting.  Just be sure you're still comfortable.
 
7. There are several types of water heaters available.  Which ones are  more economical?
Commonly available water heaters operate on natural gas, propane or  electricity.  Tank-type water heaters have tanks of varying sizes,  although 40 or 50 gallon units are the most common.  The choice of  tank size should be made based upon the number of people in your  home and the number and types of appliances that need hot water.
 Generally and historically natural gas heaters have been less   expensive to operate.
 A type of gas water heater that's relatively new in our country, though  not elsewhere, is the natural gas tankless water heater.  It saves  energy, typically 40-50%, because it only operates when heated water  is being used.  This unit is sometimes called an "on-demand" water  heater.  It costs more initially but saves money and energy over time.   Rinnai is a popular brand but there are others.
 
8. Why is natural gas service from the City often lower in cost than  service from the marketers that sell gas on the Atlanta Gas Light  (AGL) system?
 In addition to the price for the gas itself, marketers charge a base  charge for themselves plus a delivery charge from AGL that varies  monthly for the use of their pipes.  The combination of these charges  often exceed the total of the City's charges.
 
9. I would like to know more about energy-efficient products and  appliances for my home.  Is there a website with information?
 Yes.  Actually there are several.  Try www.energystar.gov and click  on "products".

10. I'm a builder.  How do I get gas service run to the house I'm  building?
Click on new services.  If you need more information or need to  request the installation of a service line, call Customer Service at  770-385-2000.
 
11. I have buried utility lines on my property and I want to dig a small  pond?  How do I find where these lines are located?
Call 811, the new national one-call locate number.  All such calls in  Georgia will go directly to the Utility Protection Center in Duluth which  will issue locate "tickets" to the area utility providers.  Note that there  is a waiting period of several days as specified by state law.  Also,  please note that lines that do not belong to a utility, such as the water  line between the meter and the house or a sprinkler line, are not  covered by the law and must be located, if possible, by the owner.
 
12. My firm needs information related to a new industrial project.  Where  can I get it?
There are several sources depending upon what you need.  The City  and Newton County both participate in the Newton County Chamber of  Commerce, 770-786-7510, which can provide considerable information  on available sites, rail access, applicable incentives, state-sponsored  "Quick Start" training, etc.  The City's electric system is represented  by the marketing and economic development divisions of Electric Cities  of Georgia, 770-661-2889 as well as our own marketing coordinator at  770-385-2027.  Natural gas information is available through the  Municipal Gas Authority (MGAG) at 770-590-1000.
 
13. How can I contact the major personnel in the department?
 Operations Manager, Steve Coady 770-385-2042
 Marketing, Stacy Walden   770-385-2027
 Director, Tim Morris 770-385-2120
 
14. Large utility companies are regulated by their state public service or  public utility commissions?  Who controls Covington's utility systems?
 Unlike large companies which may be managed by boards of directors  and utility commissions that may be located miles away or out of  state, Covington's electric, gas and water systems are controlled by  the Covington City  Council, all of whom live in the local community.   While many of our  utility customers live outside the city limits, the  Council represents  their interest on utility matters and is far easier to  contact.  All official meetings are held in Covington and are open to the  public.
 
15. How can I find out about the green benefits of natural gas and  calculate my carbon footprint?
Go to the Council for Responsible Energy website at  www.comfortableresponsible.org/index.php.  
Please note that questions on many other subjects are answered under the Customer Service FAQ section.
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