Customer Service

The Customer Service department is here to assist you with your utility needs. For general inquiries or questions, contact Customer Service at 770-385-2000.

The City of Covington provides electric, gas, water and sewer, garbage collection and stormwater services to customers in our jurisdiction. The customer service department strives to provide excellent customer service to all of  our customers.

 

 

Financial processing fees are incurred by the customer (credit card/debit card payments, ACH set up through InvoiceCloud, payment processing companies). There are bill payment options that do not incur fees. If you select the button above, you can download the City's Direct Pay Authorization form. Fill it out and bring it into City Hall with a voided check to set up Direct Pay which does not incur financial transaction processing fees.

HOW TO READ THE ELECTRIC RATES ON YOUR BILL

Please select the image below to enlarge for a quick glimpse of how electric rates are calculated and how to read them on your City of Covington Utility Bill.

ONLINE BILL PAY SERVICE

Select the above button to link to our pay a bill website.

Transaction Fee Effective 12/16/24:

  • Credit Card: 2.95% ($1.95 minimum)
  • ACH/EFT: $1.95
  • IVR phone: Additional $0.95 for payment methods listed above

 

What this means for current customers:

If you are currently registered for services, you will need to re-register with the new platform for online account access once available. We will update you on how to access the new payment service when the system is operational.

If you have any questions regarding the new payment service, please email us at  questions@cityofcovington.org or call us at 770-385-2000.


The City of Covington is pleased to announce that our online bill pay service is operational. The new service offers more features to easily manage your account anytime, from anywhere. You’ll soon be able to enjoy the convenience of setting up automatic payments, enrolling in e-billing, getting email payment reminders, and more. 

 

You can look forward to being able to:

  • Pay your utility bill anytime 24/7 via an easy-to-use online portal
  • Manage your account and view up to two years of payment history
  • Receive email reminders when your bill is ready, when a scheduled payment is pending and a confirmation after making a payment
  • Set it and forget it with AutoPay - save time and avoid late or missed payments
  • On the go? Use Pay by Text to get text notifications about your bill and have the option to pay through text message with your default payment method

Prefer the phone? You'll be able to use your landline or mobile device to make a payment using our secure, 24/7 automated Pay by Phone feature.

Bill Payment Methods With and Without Fees

Financial transaction processing fees are incurred on any credit or debit card payment, using a payment service, paying by check at the kiosk, or payment by ACH set up through InvoiceCloud. Select here to enlarge image above.

Explanation of Charges on Bills

Select image below to enlarge